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Frequently Asked Questions
Is Zoom as reliable as cable or dial-up?
Yes. With Zoom, your connection is always-on, always-secure and it never ties up your phone line.
How does Zoom’s speed compare to WiFi, DSL, cable and dial-up?
Zoom connects you wirelessly at broadband speeds of up to 6Mbps. Compare that a typical dial up connection of only 56Kbps. Using proven Wimax technology, you are guaranteed a much faster connection than other wireless, dial-up and DSL solutions. And unlike dial-up and DSL, there is no need for a telephone line.
Is it easy to set up my own Zoom service?
Yes. After you’ve chosen your Zoom plan, you can set up your modem and connection all by yourself in minutes using the simple instructions. If you need assistance, help is available.
How secure is my Zoom connection?
Your Zoom connection is very secure. Zoom operates state-of-the-art wireless equipment that support encryption and are produced by leading Wimax specialist Alvarion. The device authenticates using secured certificates which is embedded in the Customer Premise Equipment (CPE) and Base Station.
How can I use my Zoom connection in more than one place?
Zoom keeps you mobile, so you can connect to the Internet at different locations. If you move location, inform us of your new location and we will configure your CPE equipment to allow connection to the nearest base station.
How does Zoom connect wirelessly?
Zoom uses the latest wireless technology to transmit signals to and from your modem on fully licensed and protected frequencies. Your connection is always on and always secure.
What factors could impact my ability to receive Zoom signals?
You must be within the Zoom service or coverage area to receive a signal. It is possible to be within the coverage area but not be able to receive a signal due to unusual geography or unexpected circumstances. If you are unable to receive signals within the coverage area, please report the location to customer support.
What plans are available and what are my data and bandwidth entitlements?
There is a range of Zoom plans to suit a variety of needs. Whether you are a light, medium or heavy user or whether you are a residential, business or student user, there is a plan to suit your needs. These can be found under Our Plans.
What is BreezeMAX Si CPE (Self-instable, customer premise unit)?
BreezeMAX Si CPE is an Alvarion wireless technology used by Samoa.WS to deliver Zoom wireless broadband. It is a self-installable, compact, portable device, which is deployed near the end users computer.
